Frequently Asked Questions
Are your cleaning products safe for children and pets?
We select cleaning products and methods based on the material and the manufacturer's guidance. We also provide appropriate aftercare instructions, including when cleaned items can be used again.
How should I prepare my home before the technicians arrive?
Please clear a pathway to the items being cleaned and remove any fragile items, electronics, or small breakables from the immediate work area. If there are specific stains, try to remember what caused them so you can inform our tech.
Can you remove all stains and odors completely?
While professional extraction can be effective, no company can guarantee 100% removal of all stains. Bleach, hair dye, and certain acidic stains permanently alter the fabric. For pet odors, our enzymatic treatments significantly reduce the smell by breaking down organic residues, but deep-padding saturation may require more extensive restorative work.
What is your 48-Hour Re-Clean Guarantee?
We want you to be satisfied with the service and clear about what the cleaning process can reasonably achieve. If you notice an issue with the area we cleaned, please contact us within 48 hours of the service. If our high standards were not met due to our cleaning process, we will review the concern and, when it falls within this policy, return to re-clean the specific area at no additional service charge.
Is the online price estimate the final price?
Our online estimator provides a preliminary range based on starting prices, individual item minimums, and standard sizes. However, the final exact price is always confirmed on-site by our technician after they visually inspect the actual fabric type, size, and condition. We will never begin work without your final approval on the exact price.
Ready to schedule your cleaning?
Use our online estimator to get a preliminary price and book your appointment.