Cancellation & Rescheduling Policy

Last Updated: November 2, 2026

We understand that schedules change. Because each appointment reserves technician time and routing capacity, the following cancellation and rescheduling rules apply.

1. 48-Hour Notice Requirement

Please provide at least 48 hours' notice to cancel or reschedule an appointment. Changes made at least 48 hours before the scheduled arrival window are not subject to the late-cancellation fee.

2. Late Cancellation Fee

If an appointment is canceled or rescheduled with less than 48 hours' notice, a fee of $50 or 20% of the estimated job total, whichever is greater, may apply to cover reserved technician time and routing costs.

3. Lockout / No Access

If the technician arrives during the confirmed service window and cannot access the property or approved work area, the minimum service visit fee may apply. This includes situations where required building access, water or electricity is unavailable and the service cannot reasonably proceed.

4. On-Site Price Approval

There is no obligation to proceed if you choose not to approve the final on-site scope and price before cleaning begins. Declining the work before authorization is different from a late cancellation or lockout.

5. Weather & Operational Delays

If severe weather, unsafe travel conditions or an operational issue requires Cleaning 4 U to change the arrival window or reschedule, we will contact you as early as reasonably possible and no customer late-cancellation fee will apply to a company-initiated reschedule.